At The Pure Standard, protecting your personal information and respecting your privacy is fundamental to our service.

This Privacy Policy details how we collect, use, and safeguard your details when you visit our website, schedule a cleaning service, or communicate with us.

Information sharing and Privacy policy

  • We collect information necessary to deliver and manage our residential cleaning services:

    • Contact Details: Name, home address, entry instructions, email address, and phone number.

    • Service Preferences: Home specifications, cleaning priorities, presence of pets, and custom walkthrough notes.

    • Payment Information: Credit card and transaction details, processed securely through our PCI-compliant third-party payment processors. We do not store full payment card credentials on our servers

  • Your data is utilized strictly for service fulfillment and client operations:

    • Scheduling, confirming, and managing your cleaning appointments.

    • Facilitating direct communication between our client concierge, operations staff, and assigned service teams.

    • Processing invoices, service receipts, and customer support inquiries.

    • Sending essential service notifications, updates, and occasional service offers (where opted in).

  • When you provide your mobile phone number to The Pure Standard via our booking portal or contact forms, you consent to receive informational and operational text messages related to your service:

    • Message Types: Appointment confirmations, arrival reminders, on-the-way notices, cleaning completion alerts, and customer support communications.

    • Message Frequency: Message frequency varies based on your booking schedule and active service requests. Standard message and data rates may apply.

    • Opt-Out: You may cancel SMS notifications at any time by replying STOP to any text message. After texting STOP, you will receive a single confirmation message verifying your unsubscribed status.

    • Support: For SMS support or assistance, reply HELP or contact us directly at (475) 375-4454 or info@thepurestandardct.com

    • Carrier Liability: Carriers are not liable for delayed or undelivered messages.

    • Consent: Consent to receive SMS messages is not a condition of purchasing any goods or services..

  • We respect your personal communications and do not engage in data brokering:

    • No Sale of Personal Data: We do not sell, rent, lease, or trade your personal information, email addresses, or phone numbers to third parties for their own commercial or promotional gain.

    • Strict Mobile Information Clause: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or transferred to any third parties.

    • Operational Service Providers: We share necessary data only with trusted third-party service providers (such as scheduling software, payment processors, and SMS delivery gateways) strictly to the extent required to execute our business operations.

  • We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or misuse. Your records are retained only as long as necessary to fulfill service agreements, comply with legal obligations, and resolve disputes.

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